Refund policy
REFUND POLICY
Last updated: September 2026
Digital patterns
All sales are final. Patterns are delivered as files immediately after purchase, and once a file has been sent it cannot be returned. No refunds, returns, exchanges, or cancellations.
If you have trouble downloading or opening your file, please visit the contact page on byrena.co. I'll send a replacement.
Made to order pieces
Each product is crocheted by hand after you order it. Because work begins on your specific piece, cancellations are accepted within 12 hours of purchase. After that window, materials have been bought and the piece is underway.
Finished made to order pieces are not returnable.
Damaged or wrong items
Open your order when it arrives and look it over. If something is damaged, defective, or simply not what you ordered, reach out through the contact page on byrena.co and I'll sort it out.
Color
Yarn colors are photographed as accurately as I can manage, but screens differ and dye lots vary slightly between batches. Small differences in shade are normal and not considered a defect.
Shipping
Physical items ship within the United States only.
© 2026 byrena