Shipping policy

SHIPPING POLICY

Last updated: September 2026

Digital patterns

Patterns are delivered as files. Nothing ships, so there are no shipping costs and no wait.

Your download link appears on the confirmation screen immediately after checkout and is also sent to the email address you used to purchase. The file is a PDF you can open on a phone, tablet, or computer.

If your link doesn't arrive

Check your spam or promotions folder first. If it isn't there within 15 minutes, visit the contact page on byrena.co with the name you ordered under and I'll send the file directly.

Download problems

If the file won't open, downloads incompletely, or seems damaged, get in touch and I'll send a replacement at no cost.

Note that pattern PDFs are large files with many photographs. A stable connection helps, and downloading on a computer rather than a phone is more reliable.

Made to order pieces

Each piece is crocheted by hand after you order it. Timelines are listed on each product page and range from two weeks to two months depending on the piece.

I'll email you when work begins and again when your order ships. Tracking is included.

Kits

Kits ship within 3 business days. The PDF pattern arrives by email at checkout so you can read ahead while the materials are on their way.

Shipping rates and carriers

Physical orders ship via USPS. Rates are calculated at checkout based on weight and destination.

Where I ship

Physical items ship within the United States only.

Digital patterns are available everywhere. No customs, no duties, no delays.

Lost or damaged packages

If your package arrives damaged, or tracking shows delivered and nothing arrived, visit the contact page on byrena.co and I'll help sort it out.

Contact

Please visit the contact page on byrena.co.

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